FAQ | Hot Tubs by Premier Hot Tubs of Norwich, Norfolk. | Affordable Hot Tubs In Norfolk, with UK Delivery. | Premier Hot Tubs Ltd Company No. 09466261.

FAQ's

CAN WE COLLECT?
Unfortunately collections are not possible as we use a logistics warehouse for our storage that is not set up to deal with public collections.

WHAT MUST I DO TO PREPARE FOR THE HOT TUB SPA?
Our hot tubs require a concrete level base with a minimum depth of 75 mm. A level base is imperative as unlevelled bases may lead to faster wear and tear in the long run. Please see our hot tub preparation guide on our delivery/installation page.

DO I NEED SPECIAL PLUMBING FOR MY HOT TUB SPA?
In a word, no! That's one of the great things about a portable spa. Because the hot tub spa has a built in heater and filtration system, you leave the water in for up to four months. Simply fill the hot tub spa with a garden hose and drain it when necessary. However you will need a suitable electrical supply to the hot tub. Please see our hot tub preparation guide on our delivery/installation page.

HOW OFTEN SHOULD I CLEAN MY PORTABLE HOT TUB?
Most manufacturers recommend draining and cleaning your portable hot tubs no more than 3 or 4 times per year, depending on how frequently you use it and how well you maintain your water. In most cases this simple process will only take about an hour to accomplish.

DOES A SPA NEED TO BE FILLED AND DRAINED EACH TIME IT IS USED?
Fortunately, no. Properly maintained, many people change the water in their hot tub every three to six months, depending on variables like the number of bathers, frequency of use, and type of sanitizing system, and so on.

Keep your water maintained and keep an eye on your filters from time-to-time, in case they are getting dirty and need cleaning or replacing.

WHAT IS THE RUNNING COST OF A SPA?
A typical 5 to 7 person Hot Tub running all year round will cost in the region of £17 to £25 per month for electricity and around £12 per month for water treatments.

IS MAINTAINING THE WATER DIFFICULT?
It can be more nerve racking than difficult for the first couple of weeks and then it is like riding a bike. Simply take a test strip, dip into the Hot tub and it will then tell you what needs adding, it doesn't take more than a few minutes each day, see our water treatment guide.

WHAT CHEMICALS SHOULD I USE?
We recommend using good quality branded spa chemicals; in the long run you will save as cheap chemicals do not last long so need adding more frequently, we use Fi-clor brand.

SHOULD I KEEP MY SPA HOT OR LET IT COOL DOWN?
It is better to keep the tub hot, even when you are not using it, unless you won't be using it for an extended period of time. You may think you will save a lot of energy if you let it cool down, but you will spend hours heating it again, eating up those potential savings of letting the water cool down, It is best to keep the hot tub within a couple of degrees of the temperature you like to use it at.

CAN I USE OUR HOT TUB IN THE WINTER? WHAT IF I CHOOSE NOT TO?
Sure! Many people not only use their tub in the winter, but find that winter is their favourite time to get their hot water hydrotherapy. However, if you choose not to use your tub in the winter, please contact an authorized dealer to "drain and winterize" your tub so it can be ready to go again, when you are, in the spring!

HOW LONG DOES IT TAKE TO HEAT A HOT TUB UP?
There are various factors that will impact this, including how warm the air around your hot tub is. In general, for every degree you want to heat up the water, you should plan on 30 minutes of heating time.

Hints for faster heating are:
- Air bubbles "Off,"
- Waterfall and any other water features "Off"
- Cover "On."

We take great pride in our range of hot tubs your satisfaction is our priority if you have any queries regarding any of the above please email us at:

Thank you
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