TERMS / CONDITIONS
By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.
The production and shipping of a custom order or in-stock order may be delayed if payment is not received within the desired time specified via contact from ourselves. Premier hot tubs reserves the right to cancel the order. Please check the payment policy. All orders are final and any deposit left is non refundable.
Each manufacturer of hot tubs has their own electrical certifications. The customer is responsible for supplying the correct electrical supply please refer to our delivery and installation page.
Upon receiving your hot tub you must sign off you accept the product's condition. After signing the acceptance of the hot tub, you have an additional 24 hours to report (to premier hot tubs) any cosmetic or physical damages to your product which you may not have noticed on delivery. Outside of that period of 24 hours, premier hot tubs cannot accept the claim and will not be liable for such damages, as we have found there are many accident's with the customer moving the hot tub from the curb side to their desired position if we have been unable to place the hot tub for you due to access or you are outside of our delivery area in which case you’re hot tub would have been delivered by contractors and curb side only.
Premier hot tubs does its best to represent the colour of its hot tubs (spas) to the best of its ability, but the colours are only a rough estimation, the actual colours could look different because of ones computer screen can be different, as well as the output of the colour coming from the mould can be lighter or darker when pictures are taken.
Premier hot tubs have an independent inspection of every spa, and will not ship a spa until an elaborate testing procedure is PASSED on all tests in accordance with CE regulations. If anything is wrong with the spa after it is delivered, everything is covered under the spa warranty, and premier hot tubs will make its best effort to uphold the warranty through its parts warehouse and warranty service department.
For custom orders, most of the time involved is the custom building of the hot tub to your specification; lead times are 8-10 weeks, all stock items are delivered within 2-4 weeks (starting from payment by customer). Premier hot tubs cannot be held responsible for delays caused beyond our reasonable control (including, without limitation, acts of God, delays pending customs clearance, governmental actions, war or national emergency, acts of terrorism, labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
Please note that you are entitled to cancel your order if you so wish on the condition that you exercise your right within 14 days of receiving the goods. To exercise your right of cancellation you must provide written notice and give details of the goods ordered. You will be responsible for the cost of returning the goods and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.